Billing Policies and Procedures
Please take a moment to familiarize yourself with our Billing Policies and Terms of Service.
We accept checks, money orders and credit card payments. Checks/money orders should be made payable to "DeafVision, Inc." and mailed to:
P.O. Box 14431
San Francisco, CA 94114
There is a $35 service fee for returned (bounced) checks.
Credit Card Payments
We currently accept American Express, Discover, Master Card and Visa. All credit card payments are accepted through PayPal. PayPal makes it easy for both you and us to easily track your payment.
If you wish to pay for your account using your credit card, please log into the DeafVision Customer Center to make payment.
Please note that for security purposes we do not keep customer credit card information on file. Each time you pay for an invoice you will need to re-enter your information unless you have a verified PayPal account.
Due Date / Late Fees
Please promptly pay your service bill by the due date listed on your invoice.
All invoices are sent by email only. We do not mail invoices. While most web hosting companies require immediate payment for services by credit card, we give a fifteen (15) day grace period (unless otherwise noted on invoice). Your payment must be received by (not postmarked by) the due date stated on your invoice or a late charge of $25 may be applied to your account per past due invoice. Late charges are non-negotiable. Please do not ask us to waive them. Invoices that are thirty (30) days or more past due are also subject to a 1.5% monthly finance charge. The minimum finance charge is $0.50.
If your payment is not received by due date your account may be placed on hold or deactivated until payment is received in full. If your account is placed on
hold, you will not be able to access your web files or email until your account is brought up-to-date. If your account is deactivated, your web files and email will be removed from our server. An additional $45 reactivation charge will apply to have your account reinstated. The $25 reactivation fee is in addition to any late fees and financial charges incurred by your account.
Authorized Contacts / Address Changes
Please open a support ticket in the DeafVision Customer Center and notify DeafVision Accounts any time your authorized contacts, billing and/or email address changes. If you do not receive an invoice because your email and/or authorized contact responsible for billing has changed and you did not notify us, your business/organization will still be liable for any late and finance charges incurred. It is the responsibility of each customer to keep this information up-to-date with DeafVision. We have no way of knowing your new information if you do not tell us.
All accounts are automatically renewed upon expiration date. Web hosting customers who wish to cancel their accounts must give at least seven (7) days advance cancellation notice prior to renewal date via the DeafVision Customer Center ticket system. Thirty (30) days advance cancellation notice is required for Dedicated and VPS accounts. We do not accept cancellation notices by email or fax. They must be made through the DeafVision Customer Center ticket system. This is for the security of your account.
If you are moving your website to a different web hosting company, you still need to send a cancellation notice to DeafVision. We have no way of knowing you wish to cancel your account unless you tell us. Your account will continue to incurr charges until you have officially cancelled it. You are liable for all hosting and other services provided up until the day we receive and confirm your cancellation request. Please remember that even if you are not using your account, it is still using up space and resources on our server and you will continued to be charged for service until you officially cancel the account.
Should your account become past due, you will receive a reminder notice via email that your payment is past due. Past due accounts may be suspended until payment is received in full. If payment is still not received, account is then deactivated and all data and email is deleted from our servers. Past due accounts are then referred to either our attorney or a collection agency. In addition to the amount owed, you will also be held liable for any attorney, court and/or collection agency service fees that are incurred in the collection of your account as noted in our Terms of Service.
DeafVision is proud to offer a forty-five (45) day money back guarantee. If you're not 100% completely satisfied with our web hosting services, simply contact us from the email you signed up from to request account cancellation. If you cancel within forty-five (45) days of account activation, you will be given a full refund, excluding setup, domain registration and any other fees for additional services you may have requested that weren't included with your web hosting plan. No refunds are offered after the initial forty-five (45) days.
Customers are encouraged to contact us anytime they have questions or need clarification about an invoice or our Billing Policies by opening a support ticket in our DeafVision Customer Center.
Thank you for hosting with DeafVision, Inc. We appreciate your business.